FAQ
Thank you for shopping with Rainbow Cloudz! We’re excited to get your order to you as quickly as possible. Below is our shipping policy to ensure you have all the information you need.
Processing Time:
All orders are processed within 1-3 business days. Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Carriers:
We use USPS and UPS to deliver your packages. You may select your preferred shipping carrier at checkout, or we will choose the most efficient option available.
Shipping Costs:
Shipping costs are calculated based on the size, weight, and destination of your order. Shipping costs will be displayed at checkout before you complete your purchase.
Estimated Delivery Time:
USPS: Delivery times vary based on the selected service (First Class, Priority, etc.) and your location. Typically, USPS deliveries take 3-5 business days. UPS: Delivery times vary based on the selected service (Ground, 2-Day Air, etc.) and your location. Typically, UPS deliveries take 2-7 business days.
Tracking Your Order:
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your shipment.
International Shipping:
Currently, we only ship within the United States. We are working on expanding our shipping options and will update our policy when international shipping becomes available.
Delivery Issues:
If you encounter any issues with your delivery, such as delays or missing packages, please contact us at [your contact email] with your order number. We will do our best to assist you.
Address Accuracy:
Please ensure that your shipping address is correct at checkout. We are not responsible for packages delivered to incorrect addresses due to customer error.
Thank you for choosing Rainbow Cloudz! If you have any questions about our shipping policy or need assistance with your order, please reach out to our customer service team.
Happy shopping!