Online Policy

At Rainbow Cloudz, we want you to be delighted with your purchase. If you need to return an item, please follow our policy below:

Return Window: Returns are accepted within 21 days of the purchase date.
Condition: Items must be new, unused, and in their original packaging.
Non-Returnable Items: Slime, consumables (food, snacks), seasonal, and clearance items are final sales and cannot be returned.
Shipping Costs: Unfortunately, shipping costs are non-refundable.
Return Address: Please send returns to 815 Plantation Drive STE 150, Richmond, TX 77406.

We hope you love your Rainbow Cloudz purchase! If you have any questions, feel free to contact us.